Project Manager, Technical Writer, Instructional Designer
Computer Software | Greater Chicago Area, US
• Ten years of global project management experience in waterfall and agile
• Project Management Certificate in Executive Education from Loyola University
• Certified Scrum Master (CSM) by ScrumAlliance
• MS in Technical Communication and Information Design
• BS in Computer Science
Responsible for all aspects of building and managing global teams, including staffing and recruiting, infrastructure and tools, processes, training, and career development. Comprehensive skills in delivering high quality product and process documentation. Extensive experience developing and integrating interactive help into enterprise web, desktop and mobile applications
Listed by MindTouch as one of the 25 most influential technical communicators of 2013 (http://bit.ly/10Fo9Jx).
Founder of Technical Writing World, a global community for technical communicators with over 1700 members (http://technicalwritingworld.com).
Specialties: staff development, project manager, management, educational content, technical training, knowledge management, documentation manager, instructional design, technical writing manager, project management, technical writer, technical documentation, documentation, authoring, editing, SaaS, Software-as-a-Service, communications, software, business writing, business communication, online documentation, technical guides, business process, technical training materials, instructional design