Project manager. Technical writer. Instructional Designer.
Listed as one of the 25 most influential technical communicators of 2013 by MindTouch.
Founder of Technical Writing World.
• Ten years of global project management experience in waterfall and agile
• Project Management Certificate in Executive Education from Loyola University
• Certified Scrum Master (CSM) by ScrumAlliance
• MS in Technical Communication and Information Design
• BS in Computer Science
Responsible for all aspects of building and managing global teams, including staffing and recruiting, infrastructure and tools, processes, training, and career development. Comprehensive skills in delivering high quality product and process documentation. Extensive experience developing and integrating interactive help into enterprise web, desktop and mobile applications
Listed by MindTouch as one of the 25 most influential technical communicators of 2013 (http://bit.ly/10Fo9Jx).
Founder of Technical Writing World, a global community for technical communicators with over 1700 members (http://technicalwritingworld.com).
Specialties: staff development, project manager, management, educational content, technical training, knowledge management, documentation manager, instructional design, technical writing manager, project management, technical writer, technical documentation, documentation, authoring, editing, SaaS, Software-as-a-Service, communications, software, business writing, business communication, online documentation, technical guides, business process, technical training materials, instructional design
Manager in the global deployment organization responsible for readiness and adoption of worldwide technologies across all member firms, with a focus on shared products (including the full Microsoft client and server stack), infrastructure (including the global wide area network), security, patch management, and cloud migration.
Delivered updated documentation suite for the latest release of their multi-channel marketing platform, which influences 230 million shoppers and is used by over 18,000 grocery, drug, and mass merchandise stores in the US.
Member of the senior product development management team that set department vision and direction for all products, reporting directly to the CEO. Personnel manager, project manager, and scrum master for the documentation team.
Project and personnel manager for the documentation team in the Protect division of Autonomy, including document management and collaboration, email management, enterprise search, digital asset management, records management, electronic discovery, legal hold, business process management, imaging, archiving, derivatives management, early case assessment, and conflicts management.
Project and personnel manager for the documentation team supporting the compliance and regulatory suite of products developed by Autonomy, including document management and collaboration, email management, enterprise search, records management, imaging, archiving, early case assessment, and conflicts management.
Project and personnel manager for the documentation team supporting the iManage suite of products, including document management and collaboration, email management, and records management.
Documentation team lead for the largest revenue generating division within Tellabs, a multi-billion dollar telecommunications hardware manufacturer. Each product release included over 17,000 pages of documentation.
Proposed, developed, and taught the first series of web design courses in the history of IIT. Taught graduate and undergraduate courses in technical writing, online design, interface design, technical communication, perception as related to design, and the psychology of human-computer interaction.
Posted by Chastin Howerton on April 22, 2013
Posted by Amarjeet Desai on May 6, 2013
Posted by Amarjeet Desai on May 15, 2013
Posted by Terri-Lea Chowles on April 19, 2013
Added by Simon Sun on April 22, 2013
In conjunction with TCANZ, I will be running a two day “Introduction to Author-it” course in May in New Zealand (not in Australia, I understand, but there might be some Kiwis lurking on this list).
This course covers all of the topics you need to become proficient in generating content, publishing, and importing content in Author-it. It is intended for Author-it content developers and covers the basics of working with Author-it.
For more details and registration, go to…
In conjunction with TCANZ, I will be running a two day “Introduction to Author-it” course in May in New Zealand (not in Australia, I understand, but there might be some Kiwis lurking on this list).
This course covers all of the topics you need to become proficient in generating content, publishing, and importing content in Author-it. It is intended for Author-it content developers and covers the basics of working with Author-it.
For more details and registration, go to…
Attendees will learn about efficient ways of producing technical information in an agile product development environment, and the associated pitfalls.
Time:May 24, 2013 from 7:30pm to 9pm
Location:Sweden
City/Town:Linköping
Website or Map:https://www.sigmakudos.com/wh…
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Open Help brings together leaders in open source documentation and support, as well as people from across the technical communications industry who are interested in community-based help.